We stand behind the products and service we provide. We guarantee that if any of our poles fail due to defects in workmanship or materials within two full years from the date of purchase, we will repair or replace all parts found defective without cost. Damage caused by negligence or improper use of our poles, including but not limited to adjusting them with a tool such as wrench or pliers, will void the warranty.
To validate your warranty, you must register your pole purchase, unless you purchased online with Urban Poling.
All Urban Poles come with a 60-day satisfaction guarantee. If you’re not happy for any reason (or for no reason at all) simply request a refund authorization, return your poles to us and we’ll issue a full refund on your purchase. Return shipping costs are the responsibility of the customer.
Poles assist in maintaining proper posture but at times you may find yourself leaning forward. Remember to keep your spine erect, tummy tucked in, eyes forward, chin tucked and shoulders relaxed. And just one more thing to remember, have fun with it!
–Barb Gormley, Director of Education
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