Shipping Policy

Free shipping for online order within Canada* for orders over $75.   For US orders*, the shipping fee is $15.00 for orders under $120.00 before taxes.  A shipping surcharge will be added to orders shipping to Nunavut, Hawaii, and Puerto Rico and may apply to other remote addresses.

Shipping Method

All standard shipping uses the following method unless otherwise specified.

All products in stock will be shipped within 2-3 business days. All custom and special orders will ship at the earliest possible date. This is determined when order is placed and the customer is advised.

  • Shipments are prepaid (except duties) and shipping costs are added to the invoice.
  • Standard shipping is via FedEx Ground, UPS Ground or Canada Post Expedited and as such is subject to their shipping schedules which vary by delivery location. Specific times are available on request. Delivery across Canada is generally 2-6 business days from when the package leaves our warehouse.
  • Shipments outside of Canada may require alternate shipping and will ship the best way as determined by Urban Poling Inc.

Non-standard shipments must be specified by the customer. General notice is to include the following:

  • Alternate carrier should be named at time of order.
  • Orders may be specified to ship with “collect” payment.
  • Charges of non-standard methods of shipping are determined by the specified carrier.
  • In some cases oversized items may be charged at a dimensional weight rate which can be substantially higher than regular surface rates.

International Shipping

International shipping is subject to customs inspection and assessment of duties and taxes in accordance with that country’s national laws and are the responsibility of the customer. Customs duties and taxes, if imposed, are assessed in the destination country and are not calculated or collected by Urban Poling Inc.

Duties and taxes are collected from the recipient. Additionally most countries have administrative fees that are collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes.

You might be interested in the following items! Other people who read this article were also interested in:
Going downhill

For moderately steep slopes, simply decrease the pressure on the base of the handles or drag your poles behind you. For steep slopes, keep your poles upright and in front and out to the side slightly, so if you do fall you won’t land on your poles. Bend your knees and elbows, and slow down any momentum. For long descents, it may be helpful to lengthen the poles.
Barb Gormley, Director of Education

Tips from the Best